Chapter 16: Attendance & Android Call Tracker

Managing sales representatives and field agents who spend half their time outside the office requires transparent accountability. How many hours did the agent work? How many client calls did they actually make today? How long did they spend talking to buyers?

SG Lead Pro provides a dual-layer tracking suite: Daily Attendance & Work Hours and the Android Call Tracker Companion App.

#1. Daily Attendance & Working Hours (/attendance)

Clicking Attendance in the sidebar opens the company attendance registry.

#The 1-Click Clock-In / Clock-Out Workflow:

Every employee clocks in and out directly from their CRM interface (desktop or smartphone browser):

1. When starting work in the morning, the employee clicks the Clock In button in the top navbar or attendance screen.
2. The system records:
   • The exact arrival timestamp (e.g., 09:14 AM).
   • The user's browser device and IP location.
   • Flags whether the employee arrived on time or late based on company shift rules.
3. Throughout the day, the active working timer tracks productive hours.
4. When finishing work for the evening, the employee clicks Clock Out.
5. The system calculates total work duration (e.g., 8 hours 42 minutes).

#2. Attendance Roster & Payroll Export

Sales managers and HR administrators can monitor the team's presence:

• Daily Grid: See who is currently working, who clocked out, and who is absent today.
• Monthly Summary: Review total days present, half-days, and total overtime hours for each sales representative.
• 1-Click Payroll Export:
  • Click Export Attendance.
  • Choose the date range (e.g., Last Month).
  • Download a clean Excel / CSV file ready to hand over to your accountant or payroll software.

#3. The Android Call Tracker Companion App (DLC)

In real estate sales, telecalling is the primary engine of pipeline velocity. Sales executives make 50 to 100 calls a day from their company-provided Android smartphones.

However, asking agents to manually log every single call duration, timestamp, and phone number by hand leads to inaccurate reports and lost data.

The SG Call Tracker Companion APK runs quietly in the background on your sales agents' Android smartphones to automate call tracking completely.

#What the Call Tracker Automatically Logs:

• Call Type: Outbound Call, Inbound Call, Missed Call, or Rejected.
• Customer Matching: Automatically matches the phone number against your CRM lead database.
• Call Duration: Exact seconds and minutes spent talking (e.g., 4 mins 32 secs).
• Exact Timestamp: Date and second the call began and ended.
• Call Recording / Notes Prompt: Immediately after the call concludes, a clean popup appears on the phone screen asking: "Would you like to log a quick note for this call?" The agent speaks or types their note, and it syncs to the CRM timeline instantly!

#4. Downloading & Installing the Android APK

1. In SG Lead Pro, go to your User Profile or have your administrator navigate to Addon Downloads (/download/call-tracker-apk).
2. Click Download Call Tracker APK.
3. Transfer or open the APK file on the sales agent's Android phone.
4. Tap Install. (If prompted, enable "Allow installation from unknown sources" for this app).
5. Open the app and log in using the agent's regular SG Lead Pro email and password.
6. Grant the required Android phone permissions:
   • Call Log Permission (READ_CALL_LOG): Needed to detect inbound and outbound talk time.
   • Phone State (READ_PHONE_STATE): Needed to detect when a call begins and ends.
   • Battery Optimization Bypass: Needed so Android does not kill the background sync service when the screen is locked.
7. Tap Start Call Tracking Service.

#5. Monitoring Call App Health in CRM

In the CRM Users List (/users), managers can inspect each agent's Call App Status: